We ship orders within 1–2 business days. Delivery within the Netherlands usually takes 1–3 business days. For international orders, delivery times may vary.

Once your order has been shipped, you’ll receive a confirmation email with a track & trace link to follow your package.

We’re sorry for the inconvenience! Please contact us at Nuaville@outlook.com with your order number and a photo of the item. We’ll make it right as quickly as possible.

Yes! You can return your order within 14 days of receipt, as long as the items are unused and in their original packaging. Return shipping costs are at your own expense.

Include your packing slip or a note with your name and order number, and send the package to our return address. Once received, we’ll process your refund within 5 business days.

Yes, we offer free shipping on orders over €50 within the Netherlands

You can reach us via email at Nuaville@outlook.com or through the contact form on our website. We’ll get back to you within 24–48 hours on business days